Privacy Policy

In this privacy policy, we explain how we collect and use personal data. This privacy policy applies to all personal data that we process in relation to you when you are in contact with us.

Who we are

ilShinBioBase ("https://ilshinbiobase-europe.com"), located at Maxwellstraat 11 in (6716 BX) Ede, is responsible for the collection and use of your personal data as described in this privacy policy. For questions, comments or complaints regarding the processing of your data, please contact us at info@ilshinbiobase-europe.com.

The types of personal information we process

We may collect and process the following categories of personal information:

Name and other identifiable information

For example, we may record your name, title, gender and date of birth.

Your contact details and details of your personal account or registration

Your contact details may include your address, place of business, telephone number and email address. When registering for certain services or creating a personal account, we may record your login details and other information that you provide on the account or registration form.

Your contact details and details of your enquiry or order

When you make an enquiry or place an order, we require certain information in order to process your enquiry or order. In addition, this information allows us to keep you informed about your request or order. 

Our communication with you

We record your communication with us when you send us an email or leave us a message via social media chat. When you call us, we record your questions or complaints in our database.

Information we collect when you use our website

We may record your IP address, browser type, operating system, referring website, browsing habits and clickstream behaviour when you visit our website. With your permission, we may also receive your location data. Furthermore, we may receive an automatic notification when you open a newsletter or click on a link in a newsletter.

Information you share with us

When you interact with us on social media or complete a customer survey, you choose to share information with us.

Cookies and similar technologies

We collect information through cookies and similar technologies when you use our website. For more information, please read our cookie policy on the website.

How we collect your information

ilShinBioBase may obtain your personal information in several ways. This happens when you fill out a form, communicate with us through social media or subscribe to our newsletter. Depending on your social network settings, we may also receive information from your social network provider.

The purposes for which we use your information

The main purposes for which we use your personal information are:

To provide services to you

To make it easier for you to use our online services, we may analyse the data we collect from your use of our digital media and combine it with information collected through cookies and similar technologies. For example, to know which digital channel (email, social media) or device (desktop, tablet or mobile) you prefer so that we can tailor our communications to that channel or device.

To communicate with you

We use your contact details to communicate with you, to answer your questions or to handle your complaints.

For statistical research

Automatic tools are used to conduct statistical research on general trends in the use of our services, website and social media and on the behaviour of our customers' and users' preferences. This allows us to develop better services. It also allows us to improve the design and content of our website.

We may aggregate and analyse different types of data in order to conduct our research. Only aggregate data is used: we do not use names, e-mail addresses or other directly identifiable information. We may also combine such aggregate data with information from public sources (such as Statistics Netherlands). We will not use sensitive data for this statistical research without your consent.

For direct marketing purposes

Your personal information may be used to send you newsletters or other marketing communications. We may use automated tools to analyse your personal information so that we know what information is relevant to you. For this purpose, we may use and aggregate the information described above. We may also combine such aggregate information with information we receive from public sources (such as Statistics Netherlands). We will not use sensitive data for this statistical research without your consent.

The results of our analysis are used to tailor our marketing messages to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of services, we may customise our newsletter and website with content that we think is relevant to you.

Use of different channels for our marketing communications, such as email and social media. You can withdraw or object to your consent to marketing communications at any time. To do so, please follow the instructions in the relevant marketing message or contact us at info@ilshinbiobase-europe.com.

Disclosure and sharing of data with third parties

We may disclose or share your personal data with third parties for the following purposes:

For the support services we provide

In order to provide our services, we work with third parties such as social network providers and marketing agencies. All these third parties are obliged to protect your personal data and process it only in accordance with our instructions.

For statistical research and direct marketing

Your personal information may be used for the purposes of statistical research and direct marketing (see above).

Third party websites

Our website contains links to third party websites. When you follow these links, you will leave our website. This privacy policy does not apply to third party websites. ilShinBioBase does not accept any liability for the use of your personal data by these third parties. Your use of these websites is at your own risk. Please see the privacy policies of these third parties (if available) how they deal with your personal data.

Security and safekeeping

The necessary technical and organisational measures are taken to protect your personal data against loss or unlawful use.  Your personal data will be kept as long as necessary for the purposes described in this privacy policy or to the extent necessary to comply with laws and regulations and to resolve disputes.

Children's Privacy

ilShinBioBase is committed to not collecting information from children 16 years of age or younger, or creating interest segments specifically designed to target children. If you are concerned about your child's privacy in connection with our services, or if you believe that your child has entered personally identifiable information on our website, please contact us at info@ilshinbiobase-europe.com.

Your rights

You may request access to and the possibility of updating and reviewing your personal data. And you can invoke any other right you have under applicable privacy laws, including for example, objecting to the processing of your personal data. To do so, you simply need to send a written request to:

ilShinBioBase

Maxwellstraat 11

6716 BX Ede

You can contact us at info@ilshinbiobase-europe.com if you have any questions, comments or complaints about this privacy policy.

How is this privacy policy updated?

This privacy policy is effective from 19 November 2020 and replaces our previous privacy policy. This Privacy Policy will be revised on an ongoing basis. We will notify you of any changes by posting the revised policy on https://ilshinbiobase-europe.com, where it will become effective immediately.